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Meet the Team

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Sarah Sossong MPH, FACHE

Sarah Sossong is the Director of Mass General's TeleHealth program, leading the design and implementation of new strategies utilizing TeleHealth technology platforms to support the organization's transformation of healthcare. Previously, Sarah spent seven years at Kaiser Permanente managing a wide variety of large scale technology and innovation projects. Before joining Kaiser, Sarah served as a Lieutenant in the United States Navy's Medical Service Corps at the Naval Medical Center in San Diego, the Navy's largest teaching hospital.

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Marcy Simoni, MPH

Marcy Simoni is the Program Director for MGH TeleHealth and is responsible for its business operations and program implementations. Marcy previously worked as a healthcare consultant for PricewaterhouseCoopers where she advised healthcare systems and government organizations on operational performance improvement, business transformation, and digital health strategies. In addition to her professional experience, Marcy obtained a Master’s of Public Health degree from Johns Hopkins Bloomberg School of Public Health. She is passionate about using telehealth and innovation to improve patient care and achieve the goals of population health management.

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Michael Carter

Michael Carter is the Enterprise Manager for Media and Telemedicine Systems at Partners HealthCare System. As a senior leader within the Information Systems department, Mike oversees the development and maintenance of solutions being used in Partners’ hospitals including Brigham and Women's and MGH. Mike oversees the Partners Collaborative Media team, which is the delivery arm behind the development and integration of Telehealth systems within the organizations core systems such as the electronic medical record, billing, and patient portal.

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Benjamin Meller

Benjamin Meller is the Program Manager of Systems and Implementation for MGH TeleHealth.  Benji is responsible for managing the telemedicine technologies used at MGH and ensuring they fit within the hospital’s existing clinical workflows.  Benji has an academic background in clinical psychology and spent five years in various research and administrative positions in the Department of Psychiatry before joining the TeleHealth team.  He has always been a technology enthusiast and thoroughly enjoys integrating cutting-edge technologies with real-world clinical practice.

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Juan Estrada

Juan Estrada is a Senior Advisor for the MGH TeleHealth Episodic Care Program and Program Director for MGH TeleNeurology. He advises on the design and execution of community hospital oriented programs, and leads the development of internal software applications for MGH TeleHealth. He is interested in saving lives and transforming healthcare through innovative technologies and business models. Juan holds advanced degrees in Bioengineering and Telemedicine as well as in Healthcare Business Administration.

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Lauren M. Lawrence, M.Ed

Lauren M. Lawrence is a TeleHealth Project Manager who is responsible for implementing and managing the Virtual Consult and Virtual Visit programs. Lauren obtained both her BA and M.Ed from DePaul University in Chicago. Prior to joining the MGH TeleHealth Department, Lauren was a teacher in the Chicago Public School system and spent 8 years managing large-scale programs and marketing platforms in the media industry.

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Michael Sullivan

Mike Sullivan is the MGH TeleHealth Engineer, providing technical support for Virtual Visits and Virtual Consults.  Prior to joining MGH TeleHealth, Mike supported the North Shore Medical Center as a member of their Help Desk. Mike also spent 20 years in Radio Broadcasting as a Producer, Studio Engineer, IT Tech and On-Air Talent.

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Jaclyn Leddy, MBA

Jaclyn Leddy is the Patient Service Coordinator for MGH TeleHealth.  She is responsible for the patient registration process as well as ongoing technical and administrative support for the TeleHealth patients and providers.  Prior to joining MGH, Jaclyn worked at Boston Children’s Hospital as an administrative associate.  Jaclyn holds a MBA with a healthcare concentration from Suffolk University.

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Kaitlin Bilodeau

Kaitlin Bilodeau is the Patient Services Coordinator for MGH TeleHealth. She is responsible for the patient registration process as well as assisting with troubleshooting and administrative support for TeleHealth patients and providers. Prior to joining the TeleHealth team, Kaitlin spent several years working with the bone marrow transplant program at MGH, first as an Operations Associate, then as the Donor Coordinator managing bone marrow and stem cell collections for unrelated donors at MGH.

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Deborah A. Ritorze, MBA

Deborah Ritorze is the Staff Assistant for the TeleHealth program. Prior to joining MGH, Debbie worked in the healthcare insurance space for over twenty years specializing in Account Management in the commercial and government program sectors. She earned her Masters in Business Administration degree from Boston University.

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Daniel Miller

Daniel Miller is the Senior Financial Analyst for MGPO Budget and Financial Planning who is responsible for the financial management and analysis, report and database development, and budget preparation for the MGPO/MGH TeleHealth and Network Development & Integration departments. His professional experience includes service as Budget Analyst for the Tufts University Finance Division and Massachusetts House Ways and Means Committee, respectively. Daniel earned a Bachelor of Science degree in Finance from Providence College.

Executive Leadership

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Tony James, MPA

Tony James is the Senior Vice President, Network Development and Integration at the Massachusetts General Hospital.  In this capacity, he leads a team that develops new relationships and expands upon existing affiliations between MGH and outlying regional and national physician groups, hospitals, and healthcare systems. Tony oversees the emerging TeleHealth efforts to utilize new technologies for enhancing communication and collaboration between MGH physicians and patients as well as community physicians.  Tony brings over twenty five years of management, strategic consulting and leadership to bear on key problems facing healthcare organizations.

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Lee Schwamm, MD, FAHA

Dr. Lee Schwamm is the Medical Director for MGH TeleHealth and Director of the Partners TeleStroke Center, a network which currently provides acute stroke consultation services to over 30 rural and community hospitals in Massachusetts and Northern New England. Dr. Schwamm also serves as a Professor of Neurology at Harvard Medical School, and as the Executive Vice Chairman of Neurology at the Massachusetts General Hospital. Dr. Schwamm is a recognized leader in the field on the acute stroke treatment, stroke advocacy, and in the use of telemedicine and other TeleHealth strategies to improve the quality of stroke care.