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Best Practices

Following these tips will help ensure you have a successful virtual visit. You can view the list of best practices here.


  1. What devices can I use to connect with my clinician?

    You can use most computers [Windows or Mac] and mobile devices with a webcam.

  2. Is the connection between myself and my clinician secure and private?

    Yes, just like a regular doctor's appointment, your virtual visit is entirely private and confidential. Virtual visits are never recorded or shared. However, it is very important that you conduct your visits in a private location.


Tips & Best Practices

  • Always be in full view of the camera
  • Talk in a clear manner and avoid talking over each other
  • Avoid backlighting
  • Be in a quiet place
  • Turn off unnecessary programs on your device
  • If possible, use a wired network connection